Eligibility Requirements

To be considered, a refund request must meet all of the following:

Requested within 7 days of purchase

Proof of an official exam attempt is provided (e.g., score report / confirmation)

Reasonable platform usage is demonstrated (minimum 50% activity)

Note: Refunds are not automatic. Each request is reviewed based on the conditions listed above.

Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind after digital access has been provided

Failure to adequately prepare or complete the recommended practice

Multiple refund requests from the same account / repeated refund patterns

Any breach of our Terms & Conditions

Processing Time

If approved, refunds are processed within 5–10 business days to the original payment method (bank processing times may vary).

Chargebacks & Payment Disputes

Please contact our support team before initiating any chargeback or payment dispute.

Unauthorised or fraudulent chargebacks may result in account suspension and restriction from future purchases.

How to Request a Refund

Submit your request via our support channel, or contact us directly:

• Phone: +44 7305 358265